Route Customer Feedback to the Right Team, Instantly
Feedback Triager uses AI to classify incoming feedback, assign priority scores, and automatically route tickets to the correct team — no manual triage needed.
AI Classification
OpenAI categorizes every piece of feedback by topic, sentiment, and urgency in real time.
Smart Routing
Rules engine sends tickets to the right team — support, product, or engineering — automatically.
Priority Scoring
Each item gets a priority score so your team always works on what matters most first.
Simple Pricing
Everything you need to triage feedback at scale
- ✓Unlimited feedback submissions
- ✓AI classification & priority scoring
- ✓Up to 10 team routing rules
- ✓Webhook integrations (Zendesk, Intercom)
- ✓Real-time routing dashboard
- ✓Analytics & reporting
- ✓Email support
7-day free trial. Cancel anytime.
Frequently Asked Questions
How does the AI classify feedback?
We use the OpenAI API to analyze each feedback submission and assign a category (bug, feature request, billing, etc.), a sentiment score, and an urgency level. This happens in under a second.
Which platforms can I integrate with?
Feedback Triager supports webhooks for Zendesk, Intercom, Freshdesk, and any custom HTTP endpoint. You can also submit feedback directly via our REST API.
Can I customize the routing rules?
Yes. You can define up to 10 routing rules based on category, priority score, keywords, or any combination. Rules are applied in order and can be updated at any time from the dashboard.